FAQ
1. What products do you offer?
We specialize in a variety of electronic accessories and home decor items. Our product categories include Cables & Adapters, Chargers, Power Banks, and Wireless Chargers, along with a selection of stylish home decor pieces. We focus on providing high-quality, reliable products that enhance your everyday life.
2. Do you ship internationally?
Yes, we offer international shipping to ensure that our products are accessible to customers worldwide. Shipping times may vary depending on your location, but we strive to deliver your order as quickly and efficiently as possible. You will receive a tracking number once your order is shipped so that you can monitor its progress.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number on our website or the courier’s website to track the status of your shipment. If you encounter any issues, our customer support team is available to assist you.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return policy from the date of purchase. The product must be in its original condition and packaging. To initiate a return, please contact our customer service at James@huntupt.shop with your order details, and we will guide you through the process.
5. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), and other secure payment options. All transactions are processed securely to protect your information.
6. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible at James@huntupt.shop. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, we may not be able to make changes or cancellations.
7. How do I contact customer support?
Our customer support team is here to help with any questions or concerns you may have. You can reach us by email at James@huntupt.shop, and we aim to respond within 24 hours. Whether you need help with a product, order, or general inquiry, we’re here to assist you.
8. Do you offer warranties on your products?
Yes, we stand behind the quality of our products and offer a one-year warranty on all electronic accessories. If you experience any issues with your product within this period, please contact us at James@huntupt.shop for assistance with a replacement or repair.
9. What if I receive a damaged or defective product?
If your product arrives damaged or defective, please contact us immediately at James@huntupt.shop with photos of the damage or defect, and we will arrange for a replacement or refund as quickly as possible.
10. How can I stay updated on new products and offers?
To stay informed about our latest products, special offers, and promotions, we encourage you to subscribe to our newsletter. You can sign up on our website and receive updates directly to your inbox.